no acess to my photos [ New ]

[fireybeach74575]

Não tenho acesso aos meus arquivos atraves da minha camera HERO5 Black, mas se colocar a carta noutra gopro ja funciona.

Qual o possivel problema?

Atentamente Tadeu Costa

[aragon1006 · Accepted solution]

Hi @fireybeach74575

Here are other ways to upload the videos:

Use Quik for desktop
Use an SD Adapter
Automatic with Auto Play Options
Manually with File Explorer 

You may refer to this link for the instructions for each method. In your case, I will recommend to upload the files using an SD adapter.

Let us know how it goes.

Thanks!

EJ

[mariustanya]

Hello @fireybeach74575, 

Thank you for reaching out to us. Do you mean not seeing the files that you have on the screen of your HERO5 Black camera? Is this true for all files? It would be best to get in touch with our Support team for further help on this issue. You can reach them here: https://gopro.com/help/ContactUs

Best regards, 
Marius

[fireybeach74575]

Hello Marius

In thé caméra i can see them all, but when i connecte thé caméra on the computer, the only message i have is empty card.

Thanks for helping me

[aragon1006 · Accepted solution]

Hi @fireybeach74575

Here are other ways to upload the videos:

Use Quik for desktop
Use an SD Adapter
Automatic with Auto Play Options
Manually with File Explorer 

You may refer to this link for the instructions for each method. In your case, I will recommend to upload the files using an SD adapter.

Let us know how it goes.

Thanks!

EJ