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Tourist
Posts: 4

no acess to my photos

[ New ]

Não tenho acesso aos meus arquivos atraves da minha camera HERO5 Black, mas se colocar a carta noutra gopro ja funciona.

Qual o possivel problema?

 

Atentamente Tadeu Costa


Accepted Solutions
GoPro
Posts: 23,316

Re: no acess to my photos

[ New ]

Hi @fireybeach74575

 

Here are other ways to upload the videos:

 

Use Quik for desktop
Use an SD Adapter
Automatic with Auto Play Options
Manually with File Explorer 

 

You may refer to this link for the instructions for each method. In your case, I will recommend to upload the files using an SD adapter.

 

Let us know how it goes.

 

 

Thanks!

EJ

View solution in original post


All Replies
GoPro
Posts: 17,584

Re: no acess to my photos

[ New ]

Hello @fireybeach74575

 

Thank you for reaching out to us. Do you mean not seeing the files that you have on the screen of your HERO5 Black camera? Is this true for all files? It would be best to get in touch with our Support team for further help on this issue. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 4

Re: no acess to my photos

[ New ]
Hello Marius

In thé caméra i can see them all, but when i connecte thé caméra on the computer, the only message i have is empty card.

Thanks for helping me

GoPro
Posts: 23,316

Re: no acess to my photos

[ New ]

Hi @fireybeach74575

 

Here are other ways to upload the videos:

 

Use Quik for desktop
Use an SD Adapter
Automatic with Auto Play Options
Manually with File Explorer 

 

You may refer to this link for the instructions for each method. In your case, I will recommend to upload the files using an SD adapter.

 

Let us know how it goes.

 

 

Thanks!

EJ