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Tourist
Posts: 5
Accepted Solution

nickname does not change 1000000000000 appeal

I can not change the nickname. It is never, even impossible to change it after recording an account and creating a new account. Just taking out the brain. WHAT FOR? Help me change the nickname (it's just a nickname :)))))))))))) The forum is filled with this question, but it seems that few people care. Prompt, give a direct link to the support service to change the nickname!


Accepted Solutions
GoPro
Posts: 12,209

Re: nickname does not change 1000000000000 appeal

Hello @rudzik

 

Our Support Team can help you out.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post

Tourist
Posts: 5

Re: nickname does not change 1000000000000 appeal

Chat support for customers who purchased GoPro Care and GoPro Plus is available 24 hours a day.

Chats may utilize machine language translations Chat is not supported

View solution in original post

GoPro
Posts: 12,209

Re: nickname does not change 1000000000000 appeal

Hi @rudzik

 

Just to confirm were you able to change your nickname?

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 12,209

Re: nickname does not change 1000000000000 appeal

Hi @rudzik

 

Kindly login in to your GoPro account then click on the profile icon on the upper right hand side. Choose Settings then under User Info look for Username.

Please note that you can change the nickname once per hour. 

If you're having issues as you go through this process, you can try using a different browser and/or clear the cookies on your current browser.

 

Let us know how it goes.

 

Thank you!

Ej

Tourist
Posts: 5

Re: nickname does not change 1000000000000 appeal

[ Edited ]

Я попробовал все это, но у меня ничего не получилось. Есть еще вариант как сменить ник с помощью администраторов?

 

Thank you in advance!

GoPro
Posts: 12,209

Re: nickname does not change 1000000000000 appeal

Hello @rudzik

 

Our Support Team can help you out.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: nickname does not change 1000000000000 appeal

Chat support for customers who purchased GoPro Care and GoPro Plus is available 24 hours a day.

Chats may utilize machine language translations Chat is not supported
Tourist
Posts: 5

Re: nickname does not change 1000000000000 appeal

The problem was in the "." in nickname

 

GoPro
Posts: 12,209

Re: nickname does not change 1000000000000 appeal

Hi @rudzik

 

Just to confirm were you able to change your nickname?

 

Thanks!

Ej

Tourist
Posts: 5

Re: nickname does not change 1000000000000 appeal

Yes