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Hiker
Posts: 17

new user with hero 6

hi gopro team

 

i am new user of gopro hero 6

 

i have problem using gopro hero 6 to record video when i use battery inside and use external battery at same time

 

at first

 

i can start record the video at 4k 60p , but will randomly stop recording within 15 mins - 20mins then i try record again it will start again and take record about 90 more mins

 

then i try to use sandisk extream pro 128GB to test , same issue

 

then i try to record 2.7k 60p , same issue

 

finally i try to record 4k 60p only use internal battery , it work fine without issue

 

and i try more to record 4k 60p only use external power source by usb-c cable , it work fine without issue

 

i think i have to try more then 10 times to test the stabilities of above setting 

 

for my own,

 

i think the main issue of my own machine is the internal and external battery have conflict 

 

i hope next firmware  can solve that

 

thx a lot

GoPro
Posts: 5,358

Re: new user with hero 6

 

Thanks for raising that concern @rockystoke65288,

 

It would also be best if you'll send your feedback and suggestion here: https://gopro.com/feedback

 

Best Regards,

-Jay