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Sightseer
Posts: 1
Accepted Solution

new hero 7 silver reboot loop suddenly while on my honeymoon! :(

Very frustrated! Halfway through our honeymoon on Maui and the new GoPro Hero 7 Silver decides to randomly start rebooting over and over. Prior to this, for a few days, I had to do hard reboots because it would freeze randomly. But once it started this reboot loop today after taking some videos, it won't do anything else. I see the GoPro start up screen the progress bar goes 75% and then screen goes black and reboots. Have tried letting it die, taken out SD, but everytime I reapply power after it's dead, it immediately turns on without me hitting the power and does its endless reboot loop. If I plug into the computer, same thing.

 

So unhappy. We are on our honeymoon. Sure would have been nice to have a working camera. Have been nothing but unhappy with the GoPro. 


Accepted Solutions
GoPro
Posts: 10,603

Re: new hero 7 silver reboot loop suddenly while on my honeymoon! :(

 

Hi @heatherg582

 

Sorry for any troubles caused.

Were you able to complete the update for your camera?

What SD card are you using?

 

Please go over the steps listed on this article.

A manual update corrects this issue most of the time.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: new hero 7 silver reboot loop suddenly while on my honeymoon! :(

 

Hi @heatherg582

 

Sorry for any troubles caused.

Were you able to complete the update for your camera?

What SD card are you using?

 

Please go over the steps listed on this article.

A manual update corrects this issue most of the time.

 

Let us know how it goes.

 

Thanks!

Ej