Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

new gopro hero 7 black battery don't work

[ New ]

just received my gopro hero black 7 purchased on the Gopro site. It does not work. the battery does not charge. I have tried everything.


Accepted Solutions
GoPro
Posts: 14,874

Re: new gopro hero 7 black battery don't work

[ New ]

@fatahb23012, make sure that a recommended charger is used. If you're already using one and have followed the recommended charging process, please contact our Support Team so they can assist you further. You can reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 14,874

Re: new gopro hero 7 black battery don't work

[ New ]

@fatahb23012, make sure that a recommended charger is used. If you're already using one and have followed the recommended charging process, please contact our Support Team so they can assist you further. You can reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.