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Sightseer
Posts: 1

new gopro hero 7 black battery don't work

just received my gopro hero black 7 purchased on the Gopro site. It does not work. the battery does not charge. I have tried everything.

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GoPro
Posts: 6,753

Re: new gopro hero 7 black battery don't work

@fatahb23012, make sure that a recommended charger is used. If you're already using one and have followed the recommended charging process, please contact our Support Team so they can assist you further. You can reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.