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Hiker
Posts: 10

name and serial number

[ New ]

Hello. have a nice day
I have not used a drone for two months
turned it on two weeks ago, the camera was updated normally.
turned off went to fly.
turned on the drone on the remote control there was an inscription that he could not find the camera.
I was told that there could be a stabilizer.
but I checked and the camera stopped connecting to the phone.
as she found out, her name and serial number were gone.
I tried to roll back to old firmware.
There is no result. the camera does not connect to the drone on the phone and there is no serial number.
everything worked fine until the last update
what to do how to restore it?
respect

Roman

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GoPro
Posts: 12,690

Re: name and serial number

[ New ]

@romanmart, try performing a factory reset in the camera. If it still doesn't work, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Hiker
Posts: 10

Re: name and serial number

[ New ]

i dumped
I understand the technique, and this is not an easy problem.
Stitched with different firmware. via flash.
Is there any difference how to flash?
no result
on all firmware there is no name and serial number,
therefore wrote here

GoPro
Posts: 24,680

Re: name and serial number

[ New ]

Hi @romanmart

 

Were you able to complete the manual update?

If it's still the same, please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 10

Re: name and serial number

[ New ]

Hello
OK thanks
firmware ends camera works
but still no camera name and serial number
because of this, the drone does not see it, wifi does not work

GoPro
Posts: 24,680

Re: name and serial number

[ New ]

Thanks! @romanmart

 

Do reach out to our Support Team to have this checked further.

 

Regards,

Ej

Hiker
Posts: 10

Re: name and serial number

[ New ]

they do not answer

 

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GoPro
Posts: 24,680

Re: name and serial number

[ New ]

Hi @romanmart

 

How are you trying to contact them?

Are you getting an error message?

If initiating a chat session, try selecting US-English as the region.

 

Thanks!

Ej