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Sightseer
Posts: 2

não reconhece o serial number

[ New ]

Tentei fazer a atualização da minha gopro3+ porque meu celular quebrou e não lembro da senha, mas o site não reconhece o serial number.

vou colocar logo abaixo os primeiros numeros:

serial number: H3BB031


Accepted Solutions
GoPro
Posts: 19,164

Re: não reconhece o serial number

[ New ]

Hello, @fabion58127. The correct serial number for your camera is H3BB031 AND the next numbers. The serial number should be 15 characters long. 

View solution in original post

GoPro
Posts: 19,164

Re: não reconhece o serial number

[ New ]

Hello, @fabion58127. Whether you have a HERO3+ or a HERO3 camera, the serial number should be 15 characters long. Be sure to include even letters or special characters. See the image below for reference: 

 

View solution in original post


All Replies
GoPro
Posts: 19,164

Re: não reconhece o serial number

[ New ]

Hello, @fabion58127. The correct serial number for your camera is H3BB031 AND the next numbers. The serial number should be 15 characters long. 

Sightseer
Posts: 2

Re: não reconhece o serial number

[ New ]

MINHA CAMERA TEM SOMENTE 14 NUMEROS.

SORRY BUT MY CAMERA HERO3+ DOESN'T 15 NUMBER. HAS ONLY 14 NUMBER OF SERIAL NUMBER

GoPro
Posts: 19,164

Re: não reconhece o serial number

[ New ]

Hello, @fabion58127. Whether you have a HERO3+ or a HERO3 camera, the serial number should be 15 characters long. Be sure to include even letters or special characters. See the image below for reference: