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Sightseer
Posts: 1

não consigo visualizar os vídeos baixado para o PC.

[ New ]

Não consigo visualizar os vídeos baixado para o PC (windows 7).

Quando os vídeos são baixados vem somente o som.


Accepted Solutions
GoPro
Posts: 19,185

Re: não consigo visualizar os vídeos baixado para o PC.

[ New ]

Hello @adroitsand4. Sorry to hear that you are not able to view your GoPro footage on your computer. How are you viewing the files? Which media player are you using? Getting only the audio portion and not the video could be an indicator of a need to update your graphics card. Here are links to popular graphics card manufacturers for your reference:

In addition, the most recent version of Quik for desktop works only with Windows 10, and not Windows 7. See if you will be able to fully access your videos using other programs. You may also explore mobile applications such as the GoPro App and Quik for mobile. Hope this helps!

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All Replies
GoPro
Posts: 19,185

Re: não consigo visualizar os vídeos baixado para o PC.

[ New ]

Hello @adroitsand4. Sorry to hear that you are not able to view your GoPro footage on your computer. How are you viewing the files? Which media player are you using? Getting only the audio portion and not the video could be an indicator of a need to update your graphics card. Here are links to popular graphics card manufacturers for your reference:

In addition, the most recent version of Quik for desktop works only with Windows 10, and not Windows 7. See if you will be able to fully access your videos using other programs. You may also explore mobile applications such as the GoPro App and Quik for mobile. Hope this helps!