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Sightseer
Posts: 1
Accepted Solution

my session 5 is super hot and it doesn't charge and the screen is frozen. i cant do anything

 

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GoPro
Posts: 3,924

Re: my session 5 is super hot and it doesn't charge and the screen is frozen. i cant do anything

Hey @theot,

 

It sounds like you have gone through the troubleshooting steps and it may be best to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan

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GoPro Community Manager
Posts: 7,750

Re: my session 5 is super hot and it doesn't charge and the screen is frozen. i cant do anything

@bluestar83138 - Overheating and freezing are often linked to issues with the SD card. If you're not, please try using one of the recommended cards listed at https://gopro.com/help/articles/Block/microSD-Card-Considerations and see if the issues continue.

 

Also, it's a good idea to make sure the camera's firmware is up to date. Instructions on how to do a manual update can be found at https://gopro.com/update/hero5_session.

 

Thanks,

Jeff

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Tourist
Posts: 3

Re: my session 5 is super hot and it doesn't charge and the screen is frozen. i cant do anything

[ Edited ]

@jeft 

Hero Session 5:

 

Software is up to date. (v2.51)

I tried 2 different cards, both in the list reccommended on the website.

No change.

Cannot even reset it, with or without the SD card. the 10 seconds on shutter button fails.

camera remains with both red lights on untill battery is empty.

Carching from the PC or wall socket gets it back frozen.

 

HELP!!!

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GoPro
Posts: 3,924

Re: my session 5 is super hot and it doesn't charge and the screen is frozen. i cant do anything

Hey @theot,

 

It sounds like you have gone through the troubleshooting steps and it may be best to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Best,

Ryan