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Tourist
Posts: 2

my serial number won't register

I am trying to register my new Hero 7 White but the 14 digit serial number I am entering does not seem to be recognized

GoPro
Posts: 9,511

Re: my serial number won't register

 

Hi @lstevens1957

 

 

Kindly double check the camera's serial number.

Here is an article which lists where you can get the serial number: 

How to Find Your GoPro Serial Number

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: my serial number won't register

I have the correct number -- I checked both inside the door as well as within the cameras menu system.

GoPro
Posts: 9,511

Re: my serial number won't register

 

Hi @lstevens1957

 

We have sent you a private message.

 

Thanks!

Ej