06-26-2019 09:55 AM
The update may have not completed successfully.
How was the last update done, is it via the GoPro app?
Please try to complete it manually. Please refer to https://gopro.com/en/ca/update/hero7-white.
It is also important that you are using a recommended SD card.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
As this is a new purchase, you may also refer to the same store/channel you got the camera from.