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Sightseer
Posts: 1

my screen got frozen

[ New ]

i just got my neww gopro and after the update my screen got frozen and still whats go on !!! please Help

GoPro
Posts: 25,955

Re: my screen got frozen

[ New ]

Hi @luiss177

 

The update may have not completed successfully.

How was the last update done, is it via the GoPro app?

Please try to complete it manually. Please refer to https://gopro.com/en/ca/update/hero7-white.

It is also important that you are using a recommended SD card.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs         

As this is a new purchase, you may also refer to the same store/channel you got the camera from.

 

Thanks!
Ej