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Posts: 1

my screen got frozen

[ New ]

i just got my neww gopro and after the update my screen got frozen and still whats go on !!! please Help

Posts: 26,099

Re: my screen got frozen

[ New ]

Hi @luiss177


The update may have not completed successfully.

How was the last update done, is it via the GoPro app?

Please try to complete it manually. Please refer to

It is also important that you are using a recommended SD card.


Let us know how it goes.
You may also reach out to our Support Team for assistance through         

As this is a new purchase, you may also refer to the same store/channel you got the camera from.