04-26-2020 12:21 PM
i try with two original gopro cable, i removed battery and memory card, i try with another card, i have last firmware on gopro and windows is up to date with last update,i try on all 3 usb 3.0 slots, with my iphone xs and my old computer i can connect with my camera but with laptop i cant :(
i see it in'' device and printers'' but in explorer dont appear ( i put a print screen here)
My laptop specification: intel core i7, 9th generation, 16 GB ram,1TB ssd intel, windows 10 pro
04-28-2020 12:30 AM
04-28-2020 06:24 AM
i updated manualy my camera software and no change, camera dont appear in windows explorer. i can see and copy al media from sd card to my laptop only if i take out sd card from camera and put in card reader
04-28-2020 07:42 AM
I had the same issue, and it fixed itself at random. I simply just spent about 20 minutes plugging in the camera and plugging out the camera using the various USB ports of the pc. Eventually it worked on the very first USB port that I had tried originally.
05-01-2020 08:03 AM
I read on many websites, this is a major problem for many people because GoPro sell GoPro hero 8 with old model data cable , GoPro must change this strategy and for future add an usb 3 cable !!!
When I receive the new cable I will writing here if problem was resolved. Sorry for my bad English:)