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Sightseer
Posts: 1

my hero3+ does not turn on, front red light does not turn on either

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Someone can help me with this issue? My gopro Hero3+ does not turn on, the front red light on the camera either.  I have 4 batteries and they show that they are charged, however after I connected them to the camera and take them back to the charger it shows like the camera needs to be charge.  

 

Thanks in advance to anybody that can help me.

 

GoPro
Posts: 18,696

Re: my hero3+ does not turn on, front red light does not turn on either

[ New ]

Sorry to hear about the trouble, @rockybluff62500. Without the battery and connected directly to a power source, does the camera work? If yes, the battery connector in the camera maybe faulty. If you contact our Support team through https://gopro.com/help/ContactUs , they will be able to help with the next steps. Best regards!

Sightseer
Posts: 1

Re: my hero3+ does not turn on, front red light does not turn on either

[ New ]

Good evening,

 

My go pro here 3+ silver will not power on without being connected to a charger.  Sometimes even then it will not power on. I’ve replaced the battery and verified that it is fully changed.  I’ve even tried the reset step, but that doesn’t work.  Any suggestions?

 

Thanks.

GoPro
Posts: 6,097

Re: my hero3+ does not turn on, front red light does not turn on either

[ New ]

 

Hi @hunterboy226,

 

Please try to plug it without battery.

I that will not work please contact our customer support tea, via phone or chat. https://gopro.com/help/ContactUs

 

They can help you. 

 

Regards,

-Jay