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Sightseer
Posts: 2

my hero 5 black keeps power cycling how do i get a new one?

[ New ]

help


Accepted Solutions
GoPro
Posts: 29,683

Re: my hero 5 black keeps power cycling how do i get a new one?

[ New ]

Hi @sweetexper686

 

Please reach out to our Support Team to check on warranty options.

You may contact them through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 29,683

Re: my hero 5 black keeps power cycling how do i get a new one?

[ New ]

Hi @sweetexper686

 

What SD card are you using?

See if a manual update sorts it out. https://gopro.com/en/us/update/hero5

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

 

 

Sightseer
Posts: 2

Re: my hero 5 black keeps power cycling how do i get a new one?

[ New ]

Im using a samsung 128 gb Evo select and its updated already

 

GoPro
Posts: 29,683

Re: my hero 5 black keeps power cycling how do i get a new one?

[ New ]

Hi @sweetexper686

 

Please reach out to our Support Team to check on warranty options.

You may contact them through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej