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Sightseer
Posts: 1

my hero 2018 screen is blank

I put my micro sd card in today for the first time. Now when I turn on my gopro the screen is blank but I can still take pictures and videos, I just can't see anything. 

GoPro
Posts: 10,603

Re: my hero 2018 screen is blank

Hi @supercliff07327

 

Please go over these steps to try to correct the issue:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej