06-05-2019 11:03 PM
my gopro serial number is not recognised[ New ]
I bought a GoPro Hero 7 Black from Amazon.com and tried to register on line but it appears the S/N does not register?
Also, my GoPro only shoots in 4K 50FMS instead of 60?
many thanks for your reply
06-05-2019 11:19 PM
Re: my gopro serial number is not recognised[ New ]
The serial number can be found in the camera's preferences menu. Does you camera have a number 7 on the side? I ask because some people have accidentally been sent the HERO6 from outside vendors and it creates a lot of confusion since they both have the same resolutions/frame rates.
You will want to check the number by entering it on this form https://gopro.com/update/hero7-black
If you still have issues, contact the GoPro Support Team