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12-25-2018 08:28 AM
my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]What should I do?
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12-25-2018 12:52 PM
Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.
Thanks,
Jeff
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12-25-2018 12:52 PM
Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.
Thanks,
Jeff
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01-02-2019 05:49 PM
Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]Thank you so much! I just tried it and it worked.
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01-03-2019 04:50 PM
Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]
Thanks for confirming @redtree70244
We're glad to hear that everything is working.
Feel free to post back if something comes up.
Regards,
Ej
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01-04-2019 08:08 AM
Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot
[ New ]Thank you so much for all of your help.