my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

[redtree70244]

What should I do?

[jefft · Accepted solution]

@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.

Thanks,

Jeff

[jefft · Accepted solution]

@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.

Thanks,

Jeff

[redtree70244]

Thank you so much! I just tried it and it worked.

[aragon1006]

Thanks for confirming @redtree70244

We're glad to hear that everything is working.

Feel free to post back if something comes up.

Regards,

Ej

[redtree70244]

Thank you so much for all of your help.