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Sightseer
Posts: 3
Accepted Solution

my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

What should I do?


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

@redtree70244 - Freezing and getting hot during use are both signs that there is an issue with the SD card you're using. If you have another card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations that you can try, please pop that card in and see if that resolves the issue. If it doesn't please let us know.

 

Thanks,

Jeff

Sightseer
Posts: 3

Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

Thank you so much! I just tried it and it worked.

GoPro
Posts: 8,889

Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

 

Thanks for confirming @redtree70244

 

We're glad to hear that everything is working.

 

Feel free to post back if something comes up.

 

Regards,

Ej

Sightseer
Posts: 3

Re: my gopro hero 7 silver froze after turning it on for the first time, and it is getting a bit hot

Thank you so much for all of your help.