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Sightseer
Posts: 1

my gopro hero 7 black shuts down using a full battery

Hello,

 

I have a problem with my Gopro Hero 7 black

It shuts down regularly after using a fully charged battery

verry disapointing when you are in the water for a dive

 

After the dive looking at the battery it's drained? 

The camere however didn't respond to anything during the dive?

 

It happens using orriginal battery's

 

How do I solve this?

 

 

GoPro
Posts: 11,601

Re: my gopro hero 7 black shuts down using a full battery

Hi @nostressborger

 

What SD card are you using?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Other users also suggest that after charging your camera fully, remove then reinsert the battery.

 

 

Thanks!
Ej