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Sightseer
Posts: 1
Accepted Solution

my gopro hero 7 black shuts down using a full battery

Hello,

 

I have a problem with my Gopro Hero 7 black

It shuts down regularly after using a fully charged battery

verry disapointing when you are in the water for a dive

 

After the dive looking at the battery it's drained? 

The camere however didn't respond to anything during the dive?

 

It happens using orriginal battery's

 

How do I solve this?

 

 


Accepted Solutions
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GoPro
Posts: 17,731

Re: my gopro hero 7 black shuts down using a full battery

Hi @nostressborger

 

What SD card are you using?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Other users also suggest that after charging your camera fully, remove then reinsert the battery.

 

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,731

Re: my gopro hero 7 black shuts down using a full battery

Hi @nostressborger

 

What SD card are you using?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Other users also suggest that after charging your camera fully, remove then reinsert the battery.

 

 

Thanks!
Ej