Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-111787%22%20slang%3D%22en-US%22%3Emy%20gopro%20hero%206%20freezes%20when%20trying%20to%20view%20photos%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111787%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Gopro%20Hero%206%20Black%20freezes%20when%20trying%20to%20view%20photos%20and%20playback%20videos%20from%20the%20camera.%20Can%20anyone%20help%20with%20this%20issue%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-111787%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-113380%22%20slang%3D%22en-US%22%3ERe%3A%20my%20gopro%20hero%206%20freezes%20when%20trying%20to%20view%20photos%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-113380%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F48309%22%20target%3D%22_blank%22%3E%40knightrider3rd%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20version%20of%20firmware%20are%20you%20running%3F%20What%20SD%20Card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-177632%22%20slang%3D%22en-US%22%3ERe%3A%20my%20gopro%20hero%206%20freezes%20when%20trying%20to%20view%20photos%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-177632%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Ryan%2C%20i%20only%20just%20got%20my%20hero6%20and%20it%20doesn't%20exactly%20the%20same%20thing%2C%20freezes%20when%20I%20try%20to%20play%20back%20videos.%20Firmware%20is%2002.01%20and%20SD%20is%20the%20SanDisk%20Extreme%20Pro%2064GB%20v30%20(the%20one%20gopro%20recommend).%20Can%20I%20get%20an%20update%20on%20what's%20happening%20please%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%20Mike%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-177822%22%20slang%3D%22en-US%22%3ERe%3A%20my%20gopro%20hero%206%20freezes%20when%20trying%20to%20view%20photos%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-177822%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F61967%22%20target%3D%22_blank%22%3E%40foggycliff38073%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20making%20sure%20that%20your%20camera%20is%20updated%20to%20the%20latest%20firmware%20and%20that%20you%20are%20using%20a%20recommended%20SD%20card.%20As%20the%20issue%20still%20persists%20even%20after%20going%20through%20the%20recommended%20steps%20to%20fix%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%2C%20it%20would%20then%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20connect%20with%20them%20via%20phone%20or%20chat%20here%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

my gopro hero 6 freezes when trying to view photos and videos

My Gopro Hero 6 Black freezes when trying to view photos and playback videos from the camera. Can anyone help with this issue??


Accepted Solutions
Highlighted
GoPro
Posts: 7,382

Re: my gopro hero 6 freezes when trying to view photos and videos

Hello @foggycliff38073,

 

Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: my gopro hero 6 freezes when trying to view photos and videos

Hi @knightrider3rd,

 

What version of firmware are you running? What SD Card are you using?

 

Cheers,

Ryan

Tourist
Posts: 3

Re: my gopro hero 6 freezes when trying to view photos and videos

[ Edited ]

Hi Ryan, i only just got my hero6 and it doesn't exactly the same thing, freezes when I try to play back videos. Firmware is 02.01 and SD is the SanDisk Extreme Pro 64GB v30 (the one gopro recommend). Can I get an update on what's happening please?

 

Cheers, Mike 

 

Highlighted
GoPro
Posts: 7,382

Re: my gopro hero 6 freezes when trying to view photos and videos

Hello @foggycliff38073,

 

Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius