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12-31-2017 06:14 AM
my gopro hero 6 freezes when trying to view photos and videos
[ New ]My Gopro Hero 6 Black freezes when trying to view photos and playback videos from the camera. Can anyone help with this issue??
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04-29-2018 03:41 PM
Re: my gopro hero 6 freezes when trying to view photos and videos
[ New ]Hello @foggycliff38073,
Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs
Best regards,
Marius
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01-02-2018 10:52 AM
Re: my gopro hero 6 freezes when trying to view photos and videos
[ New ]Hi @Anonymous,
What version of firmware are you running? What SD Card are you using?
Cheers,
Ryan
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04-29-2018 04:00 AM - edited 04-29-2018 04:02 AM
Re: my gopro hero 6 freezes when trying to view photos and videos
[ New ]Hi Ryan, i only just got my hero6 and it doesn't exactly the same thing, freezes when I try to play back videos. Firmware is 02.01 and SD is the SanDisk Extreme Pro 64GB v30 (the one gopro recommend). Can I get an update on what's happening please?
Cheers, Mike
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04-29-2018 03:41 PM
Re: my gopro hero 6 freezes when trying to view photos and videos
[ New ]Hello @foggycliff38073,
Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs
Best regards,
Marius