my gopro hero 6 freezes when trying to view photos and videos

[knightrider3rd]

My Gopro Hero 6 Black freezes when trying to view photos and playback videos from the camera. Can anyone help with this issue??

[mariustanya · Accepted solution]

Hello @foggycliff38073,

Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs

Best regards, 
Marius

[ryanv12566]

Hi @knightrider3rd,

What version of firmware are you running? What SD Card are you using?

Cheers,

Ryan

[foggycliff38073]

Hi Ryan, i only just got my hero6 and it doesn't exactly the same thing, freezes when I try to play back videos. Firmware is 02.01 and SD is the SanDisk Extreme Pro 64GB v30 (the one gopro recommend). Can I get an update on what's happening please?

Cheers, Mike 

[mariustanya · Accepted solution]

Hello @foggycliff38073,

Thank you for making sure that your camera is updated to the latest firmware and that you are using a recommended SD card. As the issue still persists even after going through the recommended steps to fix here, it would then be best to get in touch with our Support team for further assistance. You can connect with them via phone or chat here https://gopro.com/help/ContactUs

Best regards, 
Marius