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Sightseer
Posts: 1
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my gopro 5 screen doesnt come on but everything else works. just can't use the screen. help?

 

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GoPro
Posts: 16,045

Re: my gopro 5 screen doesnt come on but everything else works. just can't use the screen. help?

Hello @foggydusk2158

 

If you are using a HERO5 Black camera, try manually updating the firmware. The instructions below will guide you through the process:

 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.


Make sure that your camera is fully charged and that the SD card is formatted prior to updating. If the issue persists, our Support team will be able to help with the next steps. You can reach them by phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 16,045

Re: my gopro 5 screen doesnt come on but everything else works. just can't use the screen. help?

Hello @foggydusk2158

 

If you are using a HERO5 Black camera, try manually updating the firmware. The instructions below will guide you through the process:

 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.


Make sure that your camera is fully charged and that the SD card is formatted prior to updating. If the issue persists, our Support team will be able to help with the next steps. You can reach them by phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius