Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-381157%22%20slang%3D%22en-US%22%3Emy%20go%20pro%20white%20seven%20is%20frozen%20on%20the%20screen%20saying%20it%20is%20USB%20Connected%20when%20it%20is%20not%20connected%20to%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381157%22%20slang%3D%22en-US%22%3E%3CP%3EConnected%20my%20camera%20to%20PC%20downloaded%20all%20ok%2C%20exited%20program%20and%20removed%20USB%20connections%20the%26nbsp%3B%3C%2FP%3E%3CP%3ECamera%20now%20has%20a%20message%20saying%20USB%20Connected%20and%20is%20frozen%2C%26nbsp%3B%20I%20have%20tried%20taking%20out%20sim%20tried%20turning%20off%20but%20it%20is%20still%20frozen%3C%2FP%3E%3CP%3EPlease%20help%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-381157%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381165%22%20slang%3D%22en-US%22%3ERe%3A%20my%20go%20pro%20white%20seven%20is%20frozen%20on%20the%20screen%20saying%20it%20is%20USB%20Connected%20when%20it%20is%20not%20connecte%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381165%22%20slang%3D%22en-US%22%3EHold%20down%20the%20Mode%20button%20for%20about%2012%20seconds%20and%20then%20release.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381167%22%20slang%3D%22en-US%22%3ERe%3A%20my%20go%20pro%20white%20seven%20is%20frozen%20on%20the%20screen%20saying%20it%20is%20USB%20Connected%20when%20it%20is%20not%20connecte%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381167%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20that%20worked%20%2C%20you%20have%20made%20my%20day%20very%20gratiful%20for%20your%20assistance%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381171%22%20slang%3D%22en-US%22%3ERe%3A%20my%20go%20pro%20white%20seven%20is%20frozen%20on%20the%20screen%20saying%20it%20is%20USB%20Connected%20when%20it%20is%20not%20connecte%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381171%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115680%22%20target%3D%22_blank%22%3E%40activecree004%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGlad%20it%20helped.%20To%20be%20on%20the%20safe%20side%2C%20I%20would%20perform%20the%20following%20steps%20when%20you%20can.%3C%2FP%3E%3COL%3E%3CLI%3EUsing%20a%20SD%2FUSB%20adapter%2C%20insert%20your%20micro%20SD%20card%20(it%20should%20be%20from%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ethis%20list%3C%2FA%3E)%20into%20your%20computer%3C%2FLI%3E%3CLI%3EWith%20File%20Explorer%2C%20find%20the%20SD%20card.%20Right%20click%20and%20choose%20format.%26nbsp%3B%20Uncheck%20%22Quick%20Format%22%20so%20that%20you%20can%20do%20a%20FULL%20format%20and%20click%20OK.%3C%2FLI%3E%3CLI%3EDownload%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-white%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Emanual%20update%3C%2FA%3E%20to%20your%20computer%26nbsp%3B%3C%2FLI%3E%3CLI%3ERight%20Click%20on%20the%20file%20UPDATE.zip%20and%20choose%20Extract%20(uncheck%20the%20option%20to%20open%20folder).%26nbsp%3B%20Extract%20to%20your%20desktop%20or%20preferred%26nbsp%3Bfolder.%3C%2FLI%3E%3CLI%3EOnce%20the%20Full%20format%20is%20completed%2C%20copy%20the%20UPDATE%20folder%20(not%20UPDATE.zip)%20onto%20the%20blank%20SD%20card%3C%2FLI%3E%3CLI%3ERight%20Click%20on%20the%20SD%20card%20and%20choose%20eject%3C%2FLI%3E%3CLI%3EInsert%20the%20SD%20card%20into%20your%20camera%20and%20power%20on%20using%20the%20side%20Mode%20button%3C%2FLI%3E%3CLI%3EOnce%20completed%2C%20on%20the%20camera%20go%20to%20Preferences%26gt%3BReset%20and%20format%20the%20SD%20card.%3C%2FLI%3E%3C%2FOL%3E%3CP%3EIf%20you%20continue%20to%20have%20issues%2C%20consider%20changing%20your%20SD%20card.%26nbsp%3B%20You%20also%20might%20want%20to%20check%20that%20all%20of%20your%20drivers%20are%20updated%20on%20your%20computer.%26nbsp%3B%20You%20can%20follow%20the%20steps%20in%20%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fwindows%2Fforum%2Fwindows_10-hardware%2Fafter-installing-a-driver-update-microsoft-wpd%2F9f900903-50d8-4935-939d-5dbf8d6bd1d0%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ethis%20article%3C%2FA%3E%20to%20ensure%20your%20MTP%20drivers%20are%20working%20correctly%20(MTP%20is%20used%20when%20the%20camera%20is%20connected%20to%20a%20computer).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-396124%22%20slang%3D%22en-US%22%3ERe%3A%20my%20go%20pro%20white%20seven%20is%20frozen%20on%20the%20screen%20saying%20it%20is%20USB%20Connected%20when%20it%20is%20not%20connecte%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-396124%22%20slang%3D%22en-US%22%3E%3CP%3EReturn%20it.%20It's%20junk.%20It%20will%20never%20work.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

my go pro white seven is frozen on the screen saying it is USB Connected when it is not connected to

Connected my camera to PC downloaded all ok, exited program and removed USB connections the 

Camera now has a message saying USB Connected and is frozen,  I have tried taking out sim tried turning off but it is still frozen

Please help

Highlighted
Explorer
Posts: 11,734

Re: my go pro white seven is frozen on the screen saying it is USB Connected when it is not connecte

Hold down the Mode button for about 12 seconds and then release.
Sightseer
Posts: 2

Re: my go pro white seven is frozen on the screen saying it is USB Connected when it is not connecte

Thank you that worked , you have made my day very gratiful for your assistance

Explorer
Posts: 11,734

Re: my go pro white seven is frozen on the screen saying it is USB Connected when it is not connecte

@activecree004 

Glad it helped. To be on the safe side, I would perform the following steps when you can.

  1. Using a SD/USB adapter, insert your micro SD card (it should be from this list) into your computer
  2. With File Explorer, find the SD card. Right click and choose format.  Uncheck "Quick Format" so that you can do a FULL format and click OK.
  3. Download the manual update to your computer 
  4. Right Click on the file UPDATE.zip and choose Extract (uncheck the option to open folder).  Extract to your desktop or preferred folder.
  5. Once the Full format is completed, copy the UPDATE folder (not UPDATE.zip) onto the blank SD card
  6. Right Click on the SD card and choose eject
  7. Insert the SD card into your camera and power on using the side Mode button
  8. Once completed, on the camera go to Preferences>Reset and format the SD card.

If you continue to have issues, consider changing your SD card.  You also might want to check that all of your drivers are updated on your computer.  You can follow the steps in this article to ensure your MTP drivers are working correctly (MTP is used when the camera is connected to a computer).

Hiker
Posts: 19

Re: my go pro white seven is frozen on the screen saying it is USB Connected when it is not connecte

Return it. It's junk. It will never work.