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Tourist
Posts: 2

my go pro hero7 will not turn on

Hi i have been bought  a go pro hero 7 silver at christmas,  have gone to use for the first time

 

i put on charge for 2 hours, input the sd card and switched on,  it started up and i started to go through the pairing on my iphone,  the cam then had a red light come up and switched off

 

i have tried charging again but it wont do anything.

 

i have tried loading the manual update on my sd card and loading that way but the cam still wont power up,  it has the go pro logo come up for a few seconds, then goes again.

 

please can you help

GoPro
Posts: 3,679

Re: my go pro hero7 will not turn on

Hi @darrenm226,

 

Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO7 Will Not Power On

 

If the issue persists, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps.

 

Hopefully this helps!

 

Ann

Tourist
Posts: 2

Re: my go pro hero7 will not turn on

Cheers Ann. My gut feeling is a battery issue. Tried all the other items support have advised. So think it’s going back
GoPro
Posts: 3,679

Re: my go pro hero7 will not turn on

Thanks for the update, @darrenm226. If you've already contacted our Support team about this matter, please continue working with them in order to resolve this and get you up and running again. 

 

Your time and patience throughout this process are very much appreciated. Feel free to post back if you have any further questions.