11-29-2018 10:44 AM
heron7 black records whe whole length, audio is fne but the video cuts out after a few seconds and just shows up whitish grey evn some contrast but un seeable fooage. brand new 64 g sd u3 it came with the go pro. just waste d a day of filming.
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11-29-2018 03:01 PM
11-29-2018 10:59 AM
Is this when played back on the camera?
Have you tried importing the file to your computer or transferring it via the GoPro app?
Is it the first time this issue happened?
What resolution did you use to record?
For reference, you may check the troubleshooting steps here.
Let us know how it goes.
11-29-2018 11:06 AM
yea I literally recorded myself driving into the parking lot, a clip up the chairlift fine. and from my first clip downhill every clip of about 10 total starts fine then cuts to flashy kinda grey after a couple seconds. it was looking fine on screen while recording. i noticed it playing back on the camera , changed settings to lower res. still happened. imported it into my mac. same thing. just recorded another video in my office , didnt touch any settings or anything. works fine. what a waste of all the clips i actuallu wanted, and only let m record b roll stuff , but nothing on hill. i thought this was an action camera
11-29-2018 12:54 PM
Got it @rockytootall,
Anything that is free to use and can be shared.
If you can create a google drive account so that we can check the file.
You can also try to manually update your camera or contact our customer support team for real-time assistance.
11-29-2018 02:31 PM
this is one of about 10.