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Reply
Tourist
Posts: 6

Re: my first and last GoPro

it does not openly state anything of the sort about restrictions, maybe in the very small "offer void in tennesse" small print. I guess in your screen shot judging world you  justify 150.00 replacement plan for a camera that only costs 299.00 as a good deal. 

Nomad
Posts: 1,071

Re: my first and last GoPro

it does not openly state anything of the sort about restrictions, maybe in the very small "offer void in tennesse" small print.

 

So you've actually just pointed out that it is listed in print where the offers are void because you read it, meaning it was openly stated.  

 

Also the original list price of the Fusion 2 years ago was $699.  So being able to replace the camera for a mere $150 IS an amazing deal.

 

The price then was dropped subsequently by $100 every few months.  It is only in the past few months that the price was slashed down to $299 in order to clear out inventory and to possibly make way for the GoPro Fusion 2 ("360 max" according to rumors).  I would still consider a price of $150 do be better than a price of $299 simply because $150 is less (that's the power of math).

 

Also there are the other benefits of GoPro Plus such as 50% discounts on accessories and unlimited cloud storage space.  

 

If you do your research before hand, read and understand the terms and conditions of something you're agreeing to, that will help prevent disappointed feelings in the future. 

Tourist
Posts: 6

Re: my first and last GoPro

You either dont have to work for your money or you are a fool with it or both. If gopro dropped the price to 299 then drop the insurance price too. DUH. I cannot belive you are justifying insurance for half the cost of new camera. I bet you home and car inurance rep loves you or should I say your money. Have a nice life. 

Nomad
Posts: 1,071

Re: my first and last GoPro

Your idea that GoPro should drop the price of their replacement just because of the reduction in sales price of the Fusion unit makes no sense.  You're getting a 50% discount on a camera, 50% discount on accessories and unlimited cloud storage.  That is what GoPro plus is for.  It's a service that you are signing up and agreeing to.  If you believe that your camera should be replaced for free, please feel free to contact GoPro support directly and make a warranty claim.  I doubt however that this will cover damage caused by the user.  In this case since you cannot make a warranty claim, you have the option of replacing the camera for the ultra cheap price of 50% of the current sale value.  

 

If you don't feel like paying the $150, have you tried finding an optical lens crafter in your area?  They may be able to polish out or buff out any scratches on the lens and they may be able to quote you a cheaper price than replacing your camera via GoPro Plus.  It's not as good as an option as a brand new GoPro but they may be able to help get rid of any visible distortions being caused by scratches.

 

I recommend that you keep your GoPro Fusion in it's protective case when not in use, always clean the lens with a soft clean microfiber cloth, do not use tissue, papertowels, shirts or t-shirts to clean the lens as these will most likely cause scratching.

 

Sorry again about your issues, but if you have any other questions or issues, please feel free to post them here, we'll do whatever we can to try to help and ensure you have the best GoPro experience possible.

Tourist
Posts: 6

Re: my first and last GoPro

Ok thanks for last reply. Here are the issues i have with that. 

  1. when the camera was 799 the replacment cost was 150. Now that the camera new is 300 the replacement cost should be reduced to match the price reduction. 
  2. The main issue is the way gopro plus is sold it makes it look like "NO QUESTIONS ASKED" we will replace it.  then you have tiny little cross with no link to fine details that drops the 150 replacement fee bomb on you. 

Thoughts- 

Fusion looks to be rushed out project with poor design, in that the lenses stick out past frame and if camera is used in a outdoors action enviroment, lenses very prone to scratch. 

 

Gopro plus seems to be pushing a false or mis leading ad to lead buyers to belive that if they pay 5.00 per month and anything happens to the camera just send it in to get fixed or replaced "no quetions asked"

 

Fix for camera - 

Why not added a thread to lens so you could add ND filter just replace that if scratched?

 

last note as I am done replying and following this post

Gopro phone support is rotten awful and gives the impression that gopro support really could not care if customer is happy or informed.  

 

Stock price shows where gopro is heading. 

 

Still time to turn the gopro ship around but time is running out. 

 

Stock went from 80.00 dollars a share to 4.00 as of this post. 

 

I am no longer checking or replying to this post. 

 

 

 

 

 

 

 

 

Highlighted
Nomad
Posts: 1,071

Re: my first and last GoPro

when the camera was 799 the replacment cost was 150. Now that the camera new is 300 the replacement cost should be reduced to match the price reduction. 

No it shouldn't, when GoPro brought out the fusion they also had to purchase replacements for it, this is common for companies to have to purchase their own product due to potential customer issues etc.  More than likely they purchased these at cost or at a huge discount, lets say $139 per unit.  That is there cost replacement price.  The fact that the product has been slashed in price over the past few years has nothing to do with the original purchase cost for replacements.  You are still getting to purchase a replacement at 50% of the current value as agreed upon.  If you failed to read the terms and conditions that's on you.  You should not have signed up for a service without knowing how it works first.

 

The main issue is the way gopro plus is sold it makes it look like "NO QUESTIONS ASKED" we will replace it.  then you have tiny little cross with no link to fine details that drops the 150 replacement fee bomb on you. 

Also known as "the small print" and anyone who has heard this term has also heard the preceeding advice "You should always read...".  Legally you don't have a leg to stand on unless of course you were asked questions when it came to replacing your hardware.

 

Lenses on any camera are prone to scratching if they are not properly taken care of.  Lenses that protrude from the camera require even more care.

 

GoPro did not make any false or misleading ads regarding their GoPro plus service as all the terms and conditions are clearly listed under the terms and conditions link.  I would be very careful about making such claims against GoPro as this could be regarded as a defamatory statement or liable (since it's printed).

 

I'm sorry to hear that you won't be checking or replying to this post any more as it seems there were solutions given to you for your issue and without checking up and following said suggestions, you won't be able to resolve your issue or get the most out of your camera.  

 

Either way, I hope you come to a resolution and "stay stoked"