my first and last GoPro [ New ]

[hellicam]

Got a fusion on july 20th. Lens scratched or could have always been scratched. signed up for gopro plus. Thought no big deal. I will just all and get it replaced "no questions asked" NOPE. there is 150 dollar fee. I was able to get with amazon and get it replaced. My costumer service exerpince with gopro was rotten. gopro has a d- rating on bbb website. Wow. I feel the company was misleading with support and hardyness of camera. I am going to purchase new 360 camera from another manufacture. 

Sad. 

[mastershake]

Holy **bleep**! $150 fee for using gopro+ replacement program? I didn't know that!

[irishmanpdx]

Fee's are all listed in the terms and conditions of the service and highlighted in a very large box.  You need to do your research and read these things.  I've had two GoPro fusions for over a year now, they've been attached to different cars, airplanes, and they are still in perfect working condition.  The camera's have no issue with "hardiness".  

Please find a full list of fee's here for the GoPro plus program, the link is on the GoPro Plus page under "terms and conditions"

https://gopro.com/en/us/legal/subscriptionterms

[jcd33702]

My experience with customer service with GPro is very bad. Promise “fixes are coming” and nothing.  The App is very unstable and does not function properly on the phone and iPad.  The PC app freezes and does not respond on Computer.  I got a Hero 7 White as a gift and it’s nothing but headaches. It is No fun at all. It takes very poor photos and videos on top of not working properly.  I have tried to work through the issues with GoPro Tech support to no avail.  The camera is slow to respond and freezes up constantly. All photos and videos are very low quality.   

I will I’ll never buy another GoPro product either.  The company’s performance reflects their poor products.  D is to high of a rating.  Should be an F.  

[hellicam]

seriously!

[hellicam]

offer void in tennesse BS. deceptive ad at best. Look for lawsuits on this one. 

[fishycomics]

well did not he Fusion cost like double that fee.

[irishmanpdx]

You can almost work a screen capture, very well done.  Mind you, you missed capturing the part on the bottom where it clearly states that terms and conditions apply and gives you a link where you can read the terms and conditions.