07-01-2019 09:28 AM
I bought a new phone and i would connect it to go pro hero session . I tried connecting it to on app but i forgot my old password, i reseted wifi settings on camera and it still wont connect, is there some other way to change password and camera nickname? Factory password "goprohero" does not work it says i am missing some letters,numbers or special characters:_-
07-01-2019 12:38 PM
Please follow the steps on Reset Wi-Fi Name and Password
Once done, proceed with the pairing process.
Should it still be the same, the next step is a manual software update.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs