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Sightseer
Posts: 1

my camera wont connect to app

I bought a new phone and i would connect it to go pro hero session . I tried connecting it to on app but i forgot my old password, i reseted wifi settings on camera and it still wont connect, is there some other way to change password and camera nickname? Factory password "goprohero" does not work it says i am missing some letters,numbers or special characters:_-

GoPro
Posts: 8,949

Re: my camera wont connect to app

Hi @fastpeak1412

 

Please follow the steps on Reset Wi-Fi Name and Password

Once done, proceed with the pairing process.

Should it still be the same, the next step is a manual software update.

https://gopro.com/en/us/update/hero_session

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej