07-12-2018 05:42 PM
Hi, i forgot my gopro password and i'm trying to reset default settings, get in the typical process of moving the update folder to the SD Card and then turn on the camera but it never starts to update, there's a command or something that force the camera to read the folder and start updating ? (i formatted my SD card many times and tried to do this by many ways but the camera doesn't read the information of the UPDATE folder)
Thanks would be a great help
07-12-2018 05:51 PM
Please make sure that all files is a folder named UPDATE.
Another thing to try.
Copy all files directly on the SD card. (Meaning without UPDATE folder)
You might want to check if the folder is named as UPDATE.
You may also retry and this time make sure that you have Firmware + Wi-Fi.
I would suggest to do the process with assistance of a GoPro Support Rep.
They can assist you step by step.
07-13-2018 10:59 AM - edited 07-13-2018 10:59 AM
Thanks for getting back to us and confirming that it worked! I hope you were able to pair your camera with the GoPro app.
Should you need any troubleshooting article in the future, you may refer to this link: https://gopro.com/help
Feel free to post back if you need further assistance.