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Tourist
Posts: 4
Accepted Solution

my camera does not load, does not load, does not take a photo

Hello, my camera does not work, it does not load, it's dead! I put it to carry and nothing. The red light does not light up ... with no sign of any life.


Accepted Solutions
GoPro
Posts: 8,932

Re: my camera does not load, does not load, does not take a photo

Sorry to hear about the trouble, @toughoasis67316. If you are not seeing even a light indicator, there could be an issue with camera hardware. Please get in touch with our Support team so they can help sort this out. You can reach the team through phone or chat here https://gopro.com/help/ContactUs . Alternatively, if the camera is newly-purchased, you can reach out to the seller for a faster turn around. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 11,601

Re: my camera does not load, does not load, does not take a photo

 

Hi @toughoasis67316

 

What's the model of your camera? Have you tried charging it with a different cable?

 

Thanks!

Ej

Tourist
Posts: 4

Re: my camera does not load, does not load, does not take a photo

My camera is new, I do not think it's a cable problem.

Model: Hero 5 Session

GoPro
Posts: 8,932

Re: my camera does not load, does not load, does not take a photo

Sorry to hear about the trouble, @toughoasis67316. If you are not seeing even a light indicator, there could be an issue with camera hardware. Please get in touch with our Support team so they can help sort this out. You can reach the team through phone or chat here https://gopro.com/help/ContactUs . Alternatively, if the camera is newly-purchased, you can reach out to the seller for a faster turn around. 

 

Best regards, 
Marius