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Sightseer
Posts: 1
Accepted Solution

my Hero+ shut down as if the battery were dead. I've been unable to recharge or get any response

my Hero+ shut down during filming as if the battery were dead. I've been unable to recharge or get any response from it.  Suggestions?


Accepted Solutions
GoPro
Posts: 8,419

Re: my Hero+ shut down as if the battery were dead. I've been unable to recharge or get any response

Hi @knoxknox

 

Have you tried charging it with a different cable/wall charger? If it's still the same, it's possible that it's already on the unit.

 

You may reach out to our Support Team regarding this issue. https://gopro.com/help/ContactUs

 

Thanks!

EJ

 

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All Replies
GoPro
Posts: 8,419

Re: my Hero+ shut down as if the battery were dead. I've been unable to recharge or get any response

Hi @knoxknox

 

Have you tried charging it with a different cable/wall charger? If it's still the same, it's possible that it's already on the unit.

 

You may reach out to our Support Team regarding this issue. https://gopro.com/help/ContactUs

 

Thanks!

EJ