Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 3
Accepted Solution

my Hero 6 is going from photo mode to burst mode by itself

hi, I have an issue with my Hero 6, after I take 1 or 2 pictures in photo mode it goes automatically to burst mode by itself, and it's really annoying, any suggestions why is that happening? thx a lot!


Accepted Solutions
Highlighted
GoPro
Posts: 19,657

Re: my Hero 6 is going from photo mode to burst mode by itself

 

Hi @royaloasis61657

 

Please try to do a Factory Reset on your camera.

  1. From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

This resets date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If all else fails, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat. https://gopro.com/help/ContactUs

Please let them know of the steps taken and have your camera's serial number ready.

 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,022

Re: my Hero 6 is going from photo mode to burst mode by itself

[ Edited ]

Hello @royaloasis61657

 

What is happening is odd. If you have not done it yet, try manually updating your camera's firmware, even if the camera may already have the latest one. This is to ensure that any possible error associated with the current installation will be cleared out. Let the instructions below guide you: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged, and that you are using a recommended and formatted SD card prior to updating. Let us know how it goes.

 

Thanks, 
Marius

Highlighted
Sightseer
Posts: 3

Re: my Hero 6 is going from photo mode to burst mode by itself

hi thx for the tip, I've done it, and the problem is still there. So when I take the first picture in photo mode, it automatically switch itself to burst mode and the second picture I take goes in burst mode with 30 pictures :-(

Highlighted
GoPro
Posts: 19,657

Re: my Hero 6 is going from photo mode to burst mode by itself

 

Hi @royaloasis61657

 

Please try to do a Factory Reset on your camera.

  1. From the main screen, swipe down.
  2. Tap Preferences > Factory Reset > Reset.

This resets date/time, camera username/password, and unregisters the device from your GoPro Plus account.

 

If all else fails, please reach out to our Support Team to move forward with this concern.

They are available via phone or chat. https://gopro.com/help/ContactUs

Please let them know of the steps taken and have your camera's serial number ready.

 

Thanks!

Ej

 

 

 

Highlighted
Sightseer
Posts: 3

Re: my Hero 6 is going from photo mode to burst mode by itself

thx for the answer! I didn't want to do reset to lose all of my settings, but I just did and the problem is gone. thank you!

Now I just need to put everything back. thank you!

Highlighted
GoPro
Posts: 19,657

Re: my Hero 6 is going from photo mode to burst mode by itself

 

We appreciate your efforts in troubleshooting the issue @royaloasis61657

 

Feel free to post back if something comes up.

We are happy to help.

 

Regards!

Ej