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Tourist
Posts: 2
Accepted Solution

my GoPro hero 2018 won't turn on

i havent used my GoPro Hero 2018 in a few months and it has been dead. I recently tried charging it and all sorts of troubleshooting but the thing wont. turn. on. Please help! 


Accepted Solutions
GoPro
Posts: 3,053

Re: my GoPro hero 2018 won't turn on

@bravestorm62136, if you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat

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Adventurer
Posts: 9,828

Re: my GoPro hero 2018 won't turn on

do youhave more then one battery to try, did you at least take the bat out to turn on with a usb cable only. does it    show up on the computer at all.  that can confirm the camera is warking if the computer sees it but does not mean its 100% working

GoPro
Posts: 3,053

Re: my GoPro hero 2018 won't turn on

Sorry to hear about the trouble, @bravestorm62136. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/hero-will-not-power-on

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Tourist
Posts: 2

Re: my GoPro hero 2018 won't turn on

sometimes it will turn on when i hold down the power button and i think it has been fixed but then it dies again and wont turn on. when it does turn on, it is on 100 percent. i tried connecting to the computer and i put the sd card in the computer as well. i think the issue is the battery. where can i find a new one?

GoPro
Posts: 3,053

Re: my GoPro hero 2018 won't turn on

@bravestorm62136, if you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat