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Sightseer
Posts: 1
Accepted Solution

my GoPro Hero 5 Sessions is frozen. It will not turn off. tried shutter button for 11 seconds. no go

I tried updating software for GoPro but my computer will not recognize the device. Tried to update software using iPhone but no way to get the wireless to recognize the camera in this frozen mode. Tried to use SD card with adapter but not luck there either. this is the most frustrating piece of technology I have ever used. I have a Phd in mathematics and use technology all the time and never felt so frustrate in my life.


Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: my GoPro Hero 5 Sessions is frozen. It will not turn off. tried shutter button for 11 seconds. n

@bluepeak82220 - If you haven't, please check out the tips here: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up.

 

The manual update is a really reliable way to get the firmware reinstalled. Instructions are at https://gopro.com/update/hero5_session.

 

If you aren't able to get it corrected, please reach out to our Support team at https://gopro.com/help/PKBContactus and we'll troubleshoot this with you.

 

Thanks,

Jeff

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All Replies
Adventurer
Posts: 9,773

Re: my GoPro Hero 5 Sessions is frozen. It will not turn off. tried shutter button for 11 seconds. n

no way t oreset the cam, like hold back button for ten seconds.

GoPro Community Manager
Posts: 5,858

Re: my GoPro Hero 5 Sessions is frozen. It will not turn off. tried shutter button for 11 seconds. n

@bluepeak82220 - If you haven't, please check out the tips here: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up.

 

The manual update is a really reliable way to get the firmware reinstalled. Instructions are at https://gopro.com/update/hero5_session.

 

If you aren't able to get it corrected, please reach out to our Support team at https://gopro.com/help/PKBContactus and we'll troubleshoot this with you.

 

Thanks,

Jeff

Adventurer
Posts: 9,773

Re: my GoPro Hero 5 Sessions is frozen. It will not turn off. tried shutter button for 11 seconds. n

I first get the camera unstuck, you can not flash a stuck camera.