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Reply
Tourist
Posts: 2
Accepted Solution

my GoPro Hero 5 Black is not working

[ Edited ]

I purchased my Hero 5 Black on October 2016 here in the philippines. After about 6 months. It doesnt work anymore. I know i use it in a right way. i make sure the unit is tight and lock securely before using it specially on water. i just dont know why its not working when i am always protective on all my gadgets. 

I bring my unit  to Dans Athleema in Makati a GoPro authorized service center here in the Philippines. it was October 2017. Upon checking my unit they said it was water damage. and they accept my unit for repair and they will just call me when it is done.

I make a follow up on the following month but the technician are not present. Then due to my busy schedule on the following months i forgot to call them to make a follow up. Last January 2018 i called Athleema office. and they said that my unit is still not repaired. i said it was almost 4 months when i bring my unit to them. i gave them my phone numbers but they do not call me even once for update. 

They said that there has been a transition in the company and a change for authorized service center of GoPro. They said i should bring my unit now to ifix in Pasig City Philippines.

I bring my unit after a moth because i have work and no one else will do it for me. in iFIX they said i should chat GoPro for my unit first before they will accept my unit. and upon checking they said that the unit already past one year. But i said i it is still in warranty when i send it to Athleema. But still they said that i will chat GoPro first for this case.

I tried to open chat at https://gopro.com/help/ContactUs but it was always unavailable.  i tried at 4PM to 12MN(the time that ifix gave me) but it is always unavailable. i also tried office hours on 8AM to 5PM but still the same.

Please how can my unit be repaired. it was only 6 months when i purchased my GoPro at P24,000. 


Accepted Solutions
GoPro
Posts: 3,924

Re: my GoPro Hero 5 Black is not working

Hi @archie6270.

 

You should be able to get in touch with our Support Team by Chat during the following hours!

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers,

Ryan

View solution in original post


All Replies
Highlighted
Tourist
Posts: 2

Re: my GoPro Hero 5 Black is not working

[ Edited ]

These are my receipt and papers from previous transaction. and my unit.

IMG_20180312_081331.jpg
GoPro
Posts: 3,924

Re: my GoPro Hero 5 Black is not working

Hi @archie6270.

 

You should be able to get in touch with our Support Team by Chat during the following hours!

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers,

Ryan