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Posts: 1

multiple issues with hero 9

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this is not my first go pro, but may be the last.......


ive used this hero 9 for a total of 5 times


today when trying to take the past footage off it, i power it up and it automattically starts recording, when i tell it to stop recording or stop it with the app it automatically shuts off.


i cant control anything with the touch screen except to unlock the screen 


i tried uploading the newest update and it says it took, now it wont reconnect to my phone......


any thoughts or help is greatly appreciated


using the supplied memory card and battery, both less than half used

Posts: 5,925

Re: multiple issues with hero 9

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How are you turning on your camera, are you using the power/mode button located on the side, or are you using the shutter button/quick captuer button located on the top of the camera?