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Hiker
Posts: 6

muffled audio Hero 5

Had a Hero 5 for a couple of weeks now.  I thought everything was great until I compared the audio I am getting from mine to some audio I watched on Youtube.  Mine is clearly muffled, like somethings covering the mic(s).  I am only using a stick and the GoPro Frame so there shouldnt be any mics blocked.  I've tried going manual on audio settings and changed to Stereo Only, Wind Only, and Auto.  All three seem to have the same results?  Anybody else encountering this?  Sorry I dont have any clips to share right now.

Tourist
Posts: 2

Re: muffled audio Hero 5

I am also experiencing the same issue. The audio is very muffled compared to the 4 black.

Hiker
Posts: 6

Re: muffled audio Hero 5

Thanks for confirming that there might be an issue. I opened a support ticket, but im unable to interact much on the case because my wife currently has the camera with her out of country. As soon as she's back I am supposed to send them a sample video showing the audio quality. Might I suggest you open a case with gopro support and also please let me know what they come up with? Thanks again for joining the conversation!
Tourist
Posts: 1

Re: muffled audio Hero 5

Hi, I have made an experiment with this issue, I have found that the audio is affected by the charging port door. if you remove the charging port door to use in the open case for ease of conecting  the USB cable you will find the audio is very very muffled and if you

replace the door again the audio is fine ! I dont think anything can be done about this, I would say if you wand good audio then make sure you have the USB/HDMI door on and closed.

Hiker
Posts: 6

Re: muffled audio Hero 5

Very interesting. Thats exactly what I was doing.   When I have the camera back in my possession, I will test this myself.   Many thanks for the feedback.

 

Tourist
Posts: 3

Re: muffled audio Hero 5

I'm having the same issues with muffled audio, ran a bunch of tests, check out my video https://www.youtube.com/watch?v=AiEvH2kfmHI I hope there's a solution for this, the audio isn't very usable and I upgraded my 2 Hero 4 Silvers to 2 Hero 5s.
Sightseer
Posts: 1

Re: muffled audio Hero 5

Same issue here. Any words from GoPro ? It's a bad issue for the paid price !

Tourist
Posts: 3

Re: muffled audio Hero 5

Nothing yet, and I kept one of my Hero 4 Silver and got the Karma housing, not much better.  I'm getting a high pitch whining noise and motor noise.  Guess the Karma is just not going to be usable for audio.