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Sightseer
Posts: 2

mpáquina se empaña

[ New ]

Hola,

cuando utilizo la cámara la pantalla frontal se empaña... es normal esto? la máuina es nueva y se metió al mar bien cerrada un par de veces.

GoPro
Posts: 29,783

Re: mpáquina se empaña

[ New ]

Hi @mleonw10

 

What version is the camera on?

Have you tried changing the settings (Front/Actual Screen)?

It will also help if you can share a picture showing the issue.


Thanks!

Ej

Sightseer
Posts: 2

Re: máquina se empaña

[ New ]

it is the hero 9.

attached some files..

3.jpg
GoPro
Posts: 15,318

Re: máquina se empaña

[ New ]

@mleonw10, appearing as the camera's temp changes. Try to keep the battery door open in a low-humidity environment, it will help get rid of the moisture on the screen.

 

If you continue to experience issues, please contact our Support Team so they can help look further into it. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.