Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-241699%22%20slang%3D%22en-US%22%3Emissing%20resolution%20options%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-241699%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHi%20all%2C%20I%20am%20trapped%20in%20Madagaskar%20trying%20to%20shoot%20some%20wonderful%20footage%20when%20I%20discovered%20that%20my%20hero%204%20black%20suddenly%20has%20no%20other%20resolution%20options%20than%20max%201440%20and%2030%20fps.I%20used%20to%20be%20able%20to%20shoot%20in%204K%20or%20120%20fps%20at%20lower%20resolutions%20(not%20in%20this%20combination%20butin%20genetal%20these%20options%20are%20missing)%20I%20see%202%20days%20ago%20there%20was%20some%20update%20but%20would%20they%20cut%20off%20these%20options%20for%20hero4%3F%20Please%20help%20I%20have%20no%20option%20to%20call%20US%20help%20desk%20from%20here.%20Thank%20you%20very%20much%20in%20advance%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-241699%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-241731%22%20slang%3D%22en-US%22%3ERe%3A%20missing%20resolution%20options%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-241731%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75770%22%20target%3D%22_blank%22%3E%40toughtree47643%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20odd%2C%20specially%26nbsp%3Bconsidering%20that%20there%20was%20no%20recently-released%20update%20for%20the%20HERO4%20Black%20camera.%20The%20latest%20version%20was%20released%20last%20October%2021%2C%202016.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20tested%20with%20a%20HERO4%20Black%20camera%20and%20I%20was%20able%20to%20access%20resolutions%20as%20high%20as%204K%2C%26nbsp%3Band%20frame%20rates%20of%20120%20fps.%20The%20best%20way%20to%20get%20the%20issue%20cleared%20out%20is%20to%20do%20a%20manual%20update%20on%20the%20camera's%20firmware.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20follow%20instructions%20under%20Manual%20Update%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO4-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle.%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

missing resolution options

Hi all, I am trapped in Madagaskar trying to shoot some wonderful footage when I discovered that my hero 4 black suddenly has no other resolution options than max 1440 and 30 fps.I used to be able to shoot in 4K or 120 fps at lower resolutions (not in this combination butin genetal these options are missing) I see 2 days ago there was some update but would they cut off these options for hero4? Please help I have no option to call US help desk from here. Thank you very much in advance


Accepted Solutions
Highlighted
GoPro
Posts: 7,536

Re: missing resolution options

Hello @toughtree47643

 

This is odd, specially considering that there was no recently-released update for the HERO4 Black camera. The latest version was released last October 21, 2016. 

I tested with a HERO4 Black camera and I was able to access resolutions as high as 4K, and frame rates of 120 fps. The best way to get the issue cleared out is to do a manual update on the camera's firmware. 

You can follow instructions under Manual Update in this article. 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,536

Re: missing resolution options

Hello @toughtree47643

 

This is odd, specially considering that there was no recently-released update for the HERO4 Black camera. The latest version was released last October 21, 2016. 

I tested with a HERO4 Black camera and I was able to access resolutions as high as 4K, and frame rates of 120 fps. The best way to get the issue cleared out is to do a manual update on the camera's firmware. 

You can follow instructions under Manual Update in this article. 

Let us know how it goes. 

 

Thanks, 
Marius