Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

missing my case baterry and cable

hi gopro

about twoo weeks ago i send my gopro for u guys for reparing,i already recive a new one.i am happy for that,but didnt came the baterry,cabl and case,just came th camera.

the number of my case is 04451070.

i dont have any thing to try if the gopro is good.

thank you

regards


Accepted Solutions
Highlighted
Explorer
Posts: 13,002

Re: missing my case baterry and cable

When you sent in the GoPro camera the directions should have instructed you to only send the camera. Batteries, housing, and cables should not be returned and are generally not accounted for by the warehouse when processing your replacement device.

You will need to contact the GoPro Support Team by Phone or Chat and see how they can help you out with this: https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: missing my case baterry and cable

When you sent in the GoPro camera the directions should have instructed you to only send the camera. Batteries, housing, and cables should not be returned and are generally not accounted for by the warehouse when processing your replacement device.

You will need to contact the GoPro Support Team by Phone or Chat and see how they can help you out with this: https://gopro.com/help/ContactUs