mi cámara no carga ni reconoce la computadora

[billyracer]

estaba cargando mi camara e hizo un beep y dejó de cargar y no la reconoce tampoco la computadora es una hero7 silver

[graytree76514]

Hi @billyracer,

Please try to charge it using other cable if you have one.

If it is still not working try to use other port or an adapter. 

Please let us know.

Regards,

-Jay 

[billyracer]

it is a brand new camera i bought it in black friday and i never use it until now, the cable is new and it was charging but it make a beep without  touch it and stoped the charge and it not recognice anything, i used various ports and adapters and nothing

[graytree76514]

If you already updated the firmware manually and nothing happens. @billyracer,

Please contact our customer support team via phone or chat. 

They can help.

https://gopro.com/help/ContactUs

Thanks,

-Jay