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Tourist
Posts: 2

mi cámara no carga ni reconoce la computadora

estaba cargando mi camara e hizo un beep y dejó de cargar y no la reconoce tampoco la computadora es una hero7 silver

GoPro
Posts: 3,257

Re: mi cámara no carga ni reconoce la computadora

 

Hi @billyracer,

 

Please try to charge it using other cable if you have one.

If it is still not working try to use other port or an adapter. 

 

Please let us know.

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 2

Re: mi cámara no carga ni reconoce la computadora

it is a brand new camera i bought it in black friday and i never use it until now, the cable is new and it was charging but it make a beep without  touch it and stoped the charge and it not recognice anything, i used various ports and adapters and nothing

GoPro
Posts: 3,257

Re: mi cámara no carga ni reconoce la computadora

 

If you already updated the firmware manually and nothing happens. @billyracer,

Please contact our customer support team via phone or chat. 

 

They can help.

 

https://gopro.com/help/ContactUs

 

Thanks,

-Jay