10-24-2019 06:18 PM
Just got my Hero 8 I put in a 256gb sandisk card and it was working fine and showing up on my computer when I plugged it in but after filming a timelapse it locked up so I restarted the camera the footage was lost but all the other footage also disappeared until I took the card out and plugged it into my mac and it was all still there. So I reformatted the card on the hero 8 and now new content does show up on my iPhone and the hero 8 so its on the card but when I plug it into my mac it says there are zero files. see attached files
11-12-2019 11:45 AM
Please try the steps on Camera is Not Recognized on Quik for desktop - Mac
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs