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Tourist
Posts: 7

media on card shows up on camera and Iphone but not on mac

Just got my Hero 8 I put in a 256gb sandisk card and it was working fine and showing up on my computer when I plugged it in but after filming a timelapse it locked up so I restarted the camera the footage was lost but all the other footage also disappeared until I took the card out and plugged it into my mac and it was all still there. So I reformatted the card on the hero 8 and now new content does show up on my iPhone and the hero 8 so its on the card but when I plug it into my mac it says there are zero files. see attached files

Screen Shot 2019-10-24 at 8.17.35 PM.png
Tourist
Posts: 7

Re: media on card shows up on camera and Iphone but not on mac

My OS is Catalina 10.15

GoPro
Posts: 11,601

Re: media on card shows up on camera and Iphone but not on mac

Hi @delamorajc

 

Please try the steps on Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej