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Sightseer
Posts: 2

media cannot be viewed or saved

[ New ]

This is a new problem that I have not experienced. I have been using this micro sd card for a year and the camera for 2 years and they have both been fine. Now, however, I am not able to view any files nor do they save themselves. I can record and take photos, however, when I go to see my media there is a grey panel for each one saying 'unable to view'. After turning off my GoPro I would come back to check my files and these grey ones would have disappeared. I have tried using different micro sd cards and the same problem still occurs. Can you please help me asap.


Accepted Solutions
GoPro
Posts: 27,179

Re: media cannot be viewed or saved

[ New ]

Hi @alexeis44032

 

Though the SD card may work, we can't guarantee it's consistency. 

We still recommend using one from this list.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: media cannot be viewed or saved

[ New ]

HI @alexeis44032

 

What SD card are you using?

Where are you viewing the files?

Does the same happen when viewing the files via the desktop/mobile app?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: media cannot be viewed or saved

[ New ]

The SD brand is called NEXT BASE and its a 16GB micro SD. I know there are certain sd cards recommended for gopros however this sd card has previously worked fine. From what im describing I was viewing the files on the gopro itself. However when i view them on the computer or the phone the files dont even show up. On the gopro itself it shows that i have recorded but says that i cannot view the files.

GoPro
Posts: 27,179

Re: media cannot be viewed or saved

[ New ]

Hi @alexeis44032

 

Though the SD card may work, we can't guarantee it's consistency. 

We still recommend using one from this list.

 

 

Thanks!

Ej