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Tourist
Posts: 4

may 29 2018

[ New ]

why does it take so long to hear back from customer service???? all I get is the runaround. May 29 it started and nothing on gopro side has done anything 

GoPro
Posts: 25,026

Re: may 29 2018

[ New ]

 

Hi @niceflame37882

 

I am sorry for any troubles caused.

What was the issue reported?

Do you happen to have your case number?

 

You may follow up with our Support Team via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

EJ

Tourist
Posts: 4

Re: may 29 2018

[ New ]

Support case 04619371

 it was reported on may 29.  I have called numerous of time and just get the runaround. this has been going on for over 4 months. I would really like to have corporates number. just to let you know I am not happy with GoPro. all I want is a camera that works. As of right now, I will never buy a GoPro again because of how I have been treated on this. sorry to say but I don't think you will do or can do anything for me. I'm just stuck with a camera that doesn't work.

Tourist
Posts: 4

Re: may 29 2018

[ New ]

and my warranty was up in July 15

Tourist
Posts: 4

Re: may 29 2018

[ New ]

sorry I just realized you might not be with GoPro